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Unfortunately, despite the best efforts of staff and baggage handlers, items that are inherently unsuitable for carriage, when not in a protective travel bag, can occasionally be damaged when in the hold of the aircraft, particularly during take-off and landing.

Items such as these usually have a higher cover value on direct home/travel insurance policies.

In order to processes a direct claim with the airline you will need to submit an invoice from the manufacturer or their appointed service agent for the repair or replacement of the wheels/frame/seat etc. Please note that the confirmation of the buggy being irreparable will only be accepted if it is received on the manufacturers, or their appointed service agent's, headed paper. It must also include the brand name of the item and a full description of the damage. Correspondence from the shop of purchase will not be accepted.

In order to processes any payment you may be due as efficiently as possible, we ask that you submit copies of all the relevant receipts to support your claim by return email along with your bank details (IBAN & Swift).

Please note that our appointed Service Agent and our Insurance Assessor may require your original receipt of payment and the damaged item in the future.