dostałem dziś takiego maila:
Cytuj:
TEMPORARY ROUTE SUSPENSION
Dear Customer,
Tiger Airways has recently announced the outcome of a network review and a decision has been made to temporarily cease operations on your chosen route
Your flight booked under reservation Z5ZNDW, has been cancelled.
We do apologise for any disruption caused to your travel plans. As a valued customer, we are committed to doing what we can to minimise any inconvenience and to assist you to make alternate travel arrangements if you wish to.
We have endeavoured to communicate this information to you as soon as possible.
We will endeavour to process a full refund for your flight(s) to the original form of payment within 20 working days. If you booked via a third party or travel agent, your refund may be processed through them.
The passengers travelling in your party must also be advised as soon as possible.
At this stage, aside from acknowledging this notification, NO further action is required from you. We will be processing a refund directly to you and your patience is appreciated.
Kindly acknowledge this notification by clicking on the link below.
WHAT DO YOU NEED TO DO NOW?
Nothing at all. In order for us to operate a low cost business model, our standard response time is generally around 20 working days, however in recognition of the disruption caused, we are committed to ?fast tracking? your refund as soon as possible.
Note: Our booking system processes the flights and other additional options you may have purchased (such as checked baggage for example) at different times. As a result, if you check your booking on our website before the process is complete, you may only see a partial refund relating to your air fare only. Please be assured that you will receive a FULL refund in one payment back to the original form of payment in due course.
Once again we do apologise and hope to see you on board again in the future.
Yours faithfully
Reservations Team
Tiger Airways
Please do not reply to this email. It is an automated system and will not reach us.
Dear Customer,
Tiger Airways has recently announced the outcome of a network review and a decision has been made to temporarily cease operations on your chosen route
Your flight booked under reservation Z5ZNDW, has been cancelled.
We do apologise for any disruption caused to your travel plans. As a valued customer, we are committed to doing what we can to minimise any inconvenience and to assist you to make alternate travel arrangements if you wish to.
We have endeavoured to communicate this information to you as soon as possible.
We will endeavour to process a full refund for your flight(s) to the original form of payment within 20 working days. If you booked via a third party or travel agent, your refund may be processed through them.
The passengers travelling in your party must also be advised as soon as possible.
At this stage, aside from acknowledging this notification, NO further action is required from you. We will be processing a refund directly to you and your patience is appreciated.
Kindly acknowledge this notification by clicking on the link below.
WHAT DO YOU NEED TO DO NOW?
Nothing at all. In order for us to operate a low cost business model, our standard response time is generally around 20 working days, however in recognition of the disruption caused, we are committed to ?fast tracking? your refund as soon as possible.
Note: Our booking system processes the flights and other additional options you may have purchased (such as checked baggage for example) at different times. As a result, if you check your booking on our website before the process is complete, you may only see a partial refund relating to your air fare only. Please be assured that you will receive a FULL refund in one payment back to the original form of payment in due course.
Once again we do apologise and hope to see you on board again in the future.
Yours faithfully
Reservations Team
Tiger Airways
Please do not reply to this email. It is an automated system and will not reach us.
Trasa była: Melbourne - Cairns, w dniach 20-29 września i kosztowało to 584,80 AUD za 2 osoby.
Jaką alternatywę proponujecie ? czy da się jeszcze jakoś inaczej dotrzeć do Cairns czy też lepiej lecieć gdzieś indziej ?
W Melbourne nie chcę się zatrzymywać, bo tam są dużo droższe noclegi.
Mamy też rezerwację w hostelu w Cairns - ale nic tam póki co nie płaciliśmy, więc odwołanie jej będzie raczej nieproblematyczne.
Pewnie całość bym zlał ciepłym moczem, gdyby nie fakt, że nie jest to Europa i aby dostać się na ten odwołany lot muszę lecieć: Kraków - Stansted - Kula Lumpur - Melbourne i za wszystkie odcinki już zapłaciłem, a teraz jest dość krucho z kasą
Jakieś pomysły ?
// edit:
póki co kupiłem po prostu nowe bilety w inną destynację, anulowałem rezerwację w hotelu i zrobiłem nową w nowym miejscu.
Co prawda wolał bym, aby po prostu Tiger Airways przebookował mi lot w inną destynację, a różnicę cen by oddał lub by się dopłaciło, ale niestety widać już nie pracowali, bo nie odpowiadali na próby kontaktu przez moją kobietę.
Teraz liczę tylko na to, że za 20 dni na koncie zwrócą kasę (całą) i z tym lotem nic nie wykombinują złego.
myślałem, że szybciej odpowiesz to nie będę musiał szukać - co prawda zaraz po napisaniu tamtego posta zrobiłem mały resercz, ale akurat na ten link który podałeś nie natrafiłem.
