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Napisz nowy temat Odpowiedz  [ 5 posty(ów) ] 
Autor Wiadomość
#1 PostWysłany: 11 Lut 2019 11:25 

Rejestracja: 23 Cze 2010
Posty: 5
Witajcie!

W lipcu ubiegłego roku zarezerwowałem bilety na trasie Warszawa-Pekin-Ho Chi Minh oraz powrotny Hanoi - Pekin - Warszawa. Przewoźnik to Air China, a rezerwacji dokonałem przez tickets.pl.

Niestety w listopadzie uległem wypadkowi, który uniemożliwia mi odbycie podróży. Z taryfy wynika, że zwrot/zmiana terminu nie są możliwe, uznałem więc, że najlepsza opcja to uzyskanie zwrotu chociażby opłat dodatkowych. W potwierdzeniu dla każdego z biletów jest to

Taryfa UAH 2887.00
Opłaty lotniskowe UAH 10455.00

zatem jest o co walczyć.

Wysłałem wniosek o zwrot do tickets.pl, niestety zaoferowano mi zwrot 192.72 zł (przy cenie za dwa bilety 3671.72 zł).

Cytuj:
Szczegóły obliczeniowe:
Wartość biletu: 3671.72 PLN
Grzywna: 0 PLN
Taryfy, nie podlegająca zwrotowi: 813 PLN
Podatki, nie podlegająca zwrotowi: 2420 PLN
Opłata serwisowa: 220 PLN
Inne opłaty: 25 PLN
Komentarz: Uprzejmie informujemy, iż kwota w wysokości 2420 PLN obejmuje opłaty lotniskowe, które nie podlegają zwrotowi.


Czy w powyższej sytuacji mam jakieś możliwości manewru, czy jedyna opcja to przyjąć z podziękowaniem to 192 zł zwrotu?

Pozdrawiam
calvis


Szczegóły taryfy:
Cytuj:
RULE APPLICATION AND OTHER CONDITIONS
NOT APPLICABLE
ELIGIBILITY
NO ELIGIBILITY REQUIREMENTS APPLY.
DAY/TIME
NO DAY/TIME TRAVEL RESTRICTIONS APPLY.
SEASONALITY
NO SEASONAL TRAVEL RESTRICTIONS APPLY.
FLIGHT APPLICATION
IF THE FARE COMPONENT INCLUDES TRAVEL BETWEEN EUROPE
AND AREA 3
THEN THAT TRAVEL MUST BE ON
ONE OR MORE OF THE FOLLOWING
ANY CA FLIGHT OPERATED BY CA.
AND
IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN AREA 3
THEN THAT TRAVEL MUST BE ON
ONE OR MORE OF THE FOLLOWING
ANY CA FLIGHT OPERATED BY CA
ANY CA FLIGHT OPERATED BY NX
ANY CA FLIGHT OPERATED BY ZH
ANY SC FLIGHT OPERATED BY CA
ANY ZH FLIGHT OPERATED BY CA
ANY ZH FLIGHT OPERATED BY ZH.
AND
IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN EUROPE
THEN THAT TRAVEL MUST BE ON
ONE OR MORE OF THE FOLLOWING
ANY 9B FLIGHT OPERATED BY 2A
ANY A3 FLIGHT OPERATED BY A3
ANY AB FLIGHT OPERATED BY AB
ANY AF FLIGHT OPERATED BY AF
ANY AY FLIGHT OPERATED BY AY
ANY B2 FLIGHT OPERATED BY B2
ANY BA FLIGHT OPERATED BY BA
ANY BD FLIGHT OPERATED BY BD
ANY CA FLIGHT
ANY CY FLIGHT OPERATED BY CY
ANY 9B FLIGHT OPERATED BY 9B
ANY EI FLIGHT OPERATED BY EI
ANY FI FLIGHT OPERATED BY FI
ANY FV FLIGHT OPERATED BY FV
ANY IB FLIGHT OPERATED BY IB
ANY IG FLIGHT OPERATED BY IG
ANY JK FLIGHT OPERATED BY JK
ANY JP FLIGHT OPERATED BY JP
ANY JU FLIGHT OPERATED BY JU
ANY KK FLIGHT OPERATED BY KK
ANY KL FLIGHT OPERATED BY KL
ANY KM FLIGHT OPERATED BY KM
ANY LA FLIGHT OPERATED BY LA
ANY LH FLIGHT OPERATED BY LH
ANY LH FLIGHT OPERATED BY CL
ANY LH FLIGHT OPERATED BY IQ
ANY LH FLIGHT OPERATED BY 2A
ANY LH FLIGHT OPERATED BY EW
ANY LH FLIGHT OPERATED BY EN
ANY LH FLIGHT OPERATED BY C9
ANY LO FLIGHT OPERATED BY LO
ANY LX FLIGHT OPERATED BY LX
ANY LX FLIGHT OPERATED BY 0D
ANY OA FLIGHT OPERATED BY OA
ANY OS FLIGHT OPERATED BY OS
ANY RO FLIGHT OPERATED BY RO
ANY S7 FLIGHT OPERATED BY S7
ANY SK FLIGHT OPERATED BY SK
ANY SN FLIGHT OPERATED BY SN
ANY SU FLIGHT OPERATED BY SU
ANY OS FLIGHT OPERATED BY VO
ANY TK FLIGHT OPERATED BY TK
ANY TP FLIGHT OPERATED BY TP
ANY TU FLIGHT OPERATED BY TU
ANY UN FLIGHT OPERATED BY UN
ANY UX FLIGHT OPERATED BY UX
ANY VV FLIGHT OPERATED BY VV
ANY TP FLIGHT OPERATED BY NI.
ADVANCE RESERVATIONS/TICKETING
CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS
TICKETING MUST BE COMPLETED AT LEAST 21 DAYS BEFORE
DEPARTURE.
MINIMUM STAY
TRAVEL FROM TURNAROUND MUST COMMENCE NO EARLIER THAN 5
DAYS AFTER DEPARTURE FROM FARE ORIGIN.
OR - TRAVEL FROM TURNAROUND MUST COMMENCE NO EARLIER
THAN THE FIRST SUN AFTER DEPARTURE FROM FARE
ORIGIN.
MAXIMUM STAY
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN
3 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
STOPOVERS
ORIGINATING AREA 2 -
1 STOPOVER PERMITTED IN EACH DIRECTION AT CNY 500.
TRANSFERS
UNLIMITED TRANSFERS PERMITTED ON THE PRICING UNIT.
FARE BREAK SURFACE SECTORS NOT PERMITTED ON THE FARE
COMPONENT.
EMBEDDED SURFACE SECTORS PERMITTED ON THE FARE
COMPONENT BETWEEN BJS AND TSN.
COMBINATIONS
END-ON-END PERMITTED. VALIDATE ALL FARE COMPONENTS.
SIDE TRIPS PERMITTED WITH NO RESTRICTIONS. TRAVEL
MUST BE VIA POINT OF COMBINATION.
OPEN JAWS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM SINGLE OR DOUBLE OPEN JAWS WHICH CONSISTS
OF NO MORE THAN 2 INTERNATIONAL FARE COMPONENTS AND
THE OPEN SEGMENT AT ORIGIN MUST BE IN ONE COUNTRY.
THE OPEN SEGMENT AT DESTINATION HAS NO RESTRICTIONS
A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS
PERMITTED. MILEAGE OF THE INTERNATIONAL OPEN SEGMENT
MUST BE EQUAL/LESS THAN MILEAGE OF THE LONGEST FLOWN
FARE COMPONENT. THERE IS NO MILEAGE RESTRICTION ON
AN OPEN SEGMENT WITHIN ONE COUNTRY.
PROVIDED -
WHEN THE OPEN SEGMENT OCCURS
-WITHIN POLAND/WITHIN AREA 3 OR WITHIN AREA 1
COMBINATIONS ARE WITH ANY FARE FOR CARRIER CA IN
ANY RULE AND TARIFF.
ROUND TRIPS/CIRCLE TRIPS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM ROUND TRIPS/CIRCLE TRIPS.
PROVIDED -
COMBINATIONS ARE WITH ANY FARE FOR CARRIER CA IN
ANY RULE IN TARIFF
IPREUAS - BETWEEN EUROPE-AREA 3.
BLACKOUT DATES
OUTBOUND -
TRAVEL IS NOT PERMITTED 05OCT18 THROUGH 10OCT18 OR
14DEC18 THROUGH 25DEC18 OR 25JAN19 THROUGH 03FEB19.
INBOUND -
TRAVEL IS NOT PERMITTED 25SEP18 THROUGH 03OCT18 OR
04JAN19 THROUGH 18JAN19 OR 01FEB19 THROUGH 05FEB19.
SURCHARGES
ORIGINATING WAW INBOUND -
MISCELLANEOUS/OTHER SURCHARGE OF PLN 300.00 WILL BE
ADDED TO THE APPLICABLE FARE PER ANY PASSENGER FROM
01JUL17 THROUGH 31AUG17.
OR - MISCELLANEOUS/OTHER SURCHARGE OF PLN 300.00 WILL
BE ADDED TO THE APPLICABLE FARE PER ANY
PASSENGER FROM 05OCT17 THROUGH 12OCT17.
OR - MISCELLANEOUS/OTHER SURCHARGE OF PLN 300.00 WILL
BE ADDED TO THE APPLICABLE FARE PER ANY
PASSENGER FROM 05OCT18 THROUGH 12OCT18.
ACCOMPANIED TRAVEL
ACCOMPANIED TRAVEL NOT REQUIRED.
TRAVEL RESTRICTIONS
VALID FOR TRAVEL COMMENCING DEPARTURE OF FIRST
INTERNATIONAL SECTOR ON/AFTER 22AUG18 AND ON/BEFORE
31MAR19.
SALES RESTRICTIONS
FOOTNOTE RULE
TICKETS MUST BE ISSUED ON/BEFORE 31JUL18.
FARE RULE
TICKETS MUST BE ISSUED ON THE STOCK OF CA AND MAY ONLY
BE SOLD IN EUROPE.
PENALTIES
TICKET IS NON-REFUNDABLE. CHANGES NOT PERMITTED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
WHEN COMBINING A REFUNDABLE TICKET WITH A NON
REFUNDABLE TICKET PROVISIONS WILL APPLY AS FOLLOWS
THE AMOUNT PAID ON THE REFUNDABLE FARE COMPONENT
WILL BE REFUNDED UPON PAYMENT OF THE PENALTY
AMOUNT IF APPLICABLE.
THE AMOUNT PAID ON THE NON REFUNDABLE FARE
COMPONENT WILL NOT BE REFUNDED.
--------------------------------------------------
IF NON REFUNDABLE FARES COMBINE WITH ANY FARES
ALL YQ/YR WILL NOT BE REFUNDED.
--------------------------------------------------
REFUND OF UNUSED TAXES PERMITTED.
UNLESS APPLICABLE OW/RT FARE PLUS TAXES FOR
ACTUAL TRAVEL IS HIGHER THAN WHOLE ORIGINAL
TICKET. IN THIS CASE NO TAX OR FEE REFUND WILL BE
PERMITTED.
--------------------------------------------------
CANCELLATIONS RULES APPLY BY FARE COMPONENT. WHEN
COMBINING WITH DIFFERENT CANCELLATION FEES APPLY
THE HIGHEST ONE.
--------------------------------------------------
CHANGE FEE IS NON REFUNDABLE.
--------------------------------------------------
FOR TICKETS WITH PURELY DOMESTIC TRAVEL WITHIN
CHINA APPLY TOTAL REFUND FEE OF ALL UNUSED FARE
COMPONENTS.
--------------------------------------------------
CHILD DISCOUNTS APPLY.
INFANT WITHOUT SEATS FREE OF CHARGE.
--------------------------------------------------
BEFORE DEPARTURE OF JOURNEY
REFUND MUST BE MADE WITHIN 12 MONTHS FROM
TICKETING DATE.
--------------------------------------------------
AFTER DEPARTURE OF JOURNEY
REFUND MUST BE MADE WITHIN 12 MONTHS FROM TRAVEL
COMMENCING DATE.
ONCE TRAVEL HAS COMMENCED REFUND CALCULATED AS
THE DIFFERENCE BETWEEN THE FARE PLUS TAXES PAID
AND THE APPLICABLE VALID FARE PLUS TAXES FOR THE
SECTORS USDED USING HISTORICAL FARES IN EFFECT AT
ORIGINAL TICKET DATE PLUS CANCELLATION FEE.
REFUND THE RESIDUAL AMOUNT IF ANY.
IF THERE IS NO APPLICABLE FARE FOR THE SECTORS
USED USE THE NEXT HIGHER BOOKING CODE ON SUCH
SECTOR TO CALCULATE THE DIFFERENCE.
--------END--------
HIP/MILEAGE EXCEPTIONS
NOTE -
BETWEEN AND EXTRA
APPLICABLE
ROUTING MILEAGE ALLOWANCE
URC AREA2 2500 VIA PEK ON CA
LXA AREA2 1200 VIA PEK ON CA
XNN/LHW/CTU AREA2 800 VIA PEK ON CA
DEL/KHI AREA2 2500 VIA PEK ON CA
TICKET ENDORSEMENTS
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED
- Q/NON-END/PENALTY APPLS - IN THE ENDORSEMENT BOX.
CHILDREN DISCOUNTS
CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT OF
THE FARE.
TICKET DESIGNATOR - CH.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
COMPARTMENT BY ADULT PSGR 12 OR OLDER.
OR - UNN/UNACCOMPANIED CHILD PSGR 2-11 - CHARGE 100
PERCENT OF THE FARE.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
THE SERVICE WILL BE OFFERED ONLY ON CA OPERATING
FLIGHTS. CONTACT CARRIER FOR DETAILS
OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 75
PERCENT OF THE FARE.
TICKET DESIGNATOR - CH.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
COMPARTMENT BY ADULT PSGR 12 OR OLDER.
OR - 1ST INF/INFANT WITHOUT A SEAT PSGR UNDER 2 -
CHARGE 10 PERCENT OF THE FARE.
TICKET DESIGNATOR - IN.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
COMPARTMENT BY ADULT PSGR 12 OR OLDER.
TOUR CONDUCTOR DISCOUNTS
NO DISCOUNTS FOR TOUR CONDUCTORS.
AGENT DISCOUNTS
NO DISCOUNTS FOR SALE AGENTS.
ALL OTHER DISCOUNTS
NO DISCOUNTS FOR OTHERS.
MISCELLANEOUS PROVISIONS
NO PROVISIONS APPLY.
FARE BY RULE
NOT APPLICABLE.
GROUPS
NO GROUP PROVISIONS APPLY.
TOURS
NO TOUR PROVISIONS APPLY.
VISIT ANOTHER COUNTRY
NO VISIT ANOTHER COUNTRY PROVISIONS APPLY.
DEPOSITS
NO DEPOSIT PROVISIONS APPLY.
VOLUNTARY CHANGES
ENTER RD*31 OR RD‡LINE NUM‡*31 FOR VOLUNTARY CHGS.
VOLUNTARY REFUNDS
CHECK CATEGORY 16 OR CONTACT CARRIER FOR DETAILS.
NEGOTIATED FARES
NOT APPLICABLE.
INTERNATIONAL CONSTRUCTION
NOT A CONSTRUCTED FARE
Góra
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#2 PostWysłany: 11 Lut 2019 13:24 

Rejestracja: 31 Maj 2018
Posty: 241
niebieski
Nie masz o co walczyc, z podatkami jest tak ze ciesz sie ze cos wpada z powrotem. Przy niektorych OTA nie dostalbys nawet grosza :)

Warto w przyszlosci roazwazac kupno biletu 2x drozszego ale gwarantujacego zwrot, w tej sytuacji bilet byl tani bo linia moze sprzedac 300 takich biletow na 270 siedzen bo co niektórzy nie poleca.
Góra
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#3 PostWysłany: 11 Lut 2019 13:41 
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Rejestracja: 12 Lis 2012
Posty: 2233
Loty: 228
Kilometry: 370 618
złoty
calvis napisał(a):

Niestety w listopadzie uległem wypadkowi, który uniemożliwia mi odbycie podróży.


Mimo wszystko zagłębiłbym się mocniej w regulamin z uwzględnieniem powyższego.
_________________
Azory => Egzotyka tuż za rogiem, czyli azorski "double decker" :)
Góra
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#4 PostWysłany: 14 Lut 2019 14:28 

Rejestracja: 23 Cze 2010
Posty: 5
Tom K napisał(a):
Mimo wszystko zagłębiłbym się mocniej w regulamin z uwzględnieniem powyższego.

Dzięki za poradę. Po dołączeniu dokumentacji medycznej tickets.pl zrezygnowało ze swojej prowizji za anulowanie biletu (110 zł/osoba). Muszę przyznać, że w świetle wielu negatywnych opinii miło mnie zaskoczyli. Szybko odpowiadali też na wnioski i maile. Nie zawsze poprawną polszczyzną, ale nie było problemów ze zrozumieniem ;)
Góra
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#5 PostWysłany: 14 Lut 2019 14:45 
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Rejestracja: 12 Lis 2012
Posty: 2233
Loty: 228
Kilometry: 370 618
złoty
Ale jaki zwrot uzyskałeś? Wspomniane opłaty i podatki? Nie próbowałeś "pchnąć" dokumentacji aż do linii lotniczej by spróbować zawalczyć o full refund?
_________________
Azory => Egzotyka tuż za rogiem, czyli azorski "double decker" :)
Góra
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