Witam,
piszę z takim o to problemem mianowicie, tydzień temu byliśmy na Sycylii i wynajęliśmy auto na tydzień na lotnisku w Trapani w wypożyczalni easycarhire, za auto wyszło 460 euro z pełnym ubezpieczeniem + kaucja 200, wszystko sprawnie przy odbiorze, ale podróżując po wyspie mięliśmy stłuczkę niestety z naszej winy, "delikatne" uderzenie cofając w auto stojące za nami i na tylnym zderzaku powstało kilka rys. Spisaliśmy protokół na miejscu itp. itd. Oddając auto zostawiliśmy w skrytce kluczę i kopię tego protokołu bo oddawaliśmy auto rano i nikogo z obsługi nie było jeszcze w wypożyczalni. Dzisiaj dostaliśmy mejla z wycenionymi szkodami za auto na wysokość 591 euro -200 czyli wyszło 391 które od razu chciało nam ściągnąć z revoluta ale nie było tam takiej kwoty więc nie przeszło.
To jest treść tej wiadomości
Cytuj:
Hereby concerning your rental agreement to deliver to you the final invoice.
Please note that the final invoice involves the charge for the new damage found on the vehicle above mentioned, during the usual routine to check the conditions of the vehicle at the end of your rental; for your convenience, we remind you that new damages are concerning the following parts of the vehicle: Front bumper scratched on the right side, several small scratches on the rear bumper, extra internal valeting, full incident liability fee
This mail has an informative purpose to notify you on the total charge of € 591 according to the invoice attached we enclosed to this e-mail.
Please note that in this case we will deduct the amount from the deposit, and we will preauthorize the difference waiting for your kind reply.
Please note that the SCDW protection purchased to you at the pick up time doesn't cover the administrationa fee, the extra internal valeting and the fee for the full incident liability (5.8 of T&C)
We reduced the amount of the damages to the bumpers to 200€ as per T&C
Best regards.
Easycarhire Customer Service
Please note that the final invoice involves the charge for the new damage found on the vehicle above mentioned, during the usual routine to check the conditions of the vehicle at the end of your rental; for your convenience, we remind you that new damages are concerning the following parts of the vehicle: Front bumper scratched on the right side, several small scratches on the rear bumper, extra internal valeting, full incident liability fee
This mail has an informative purpose to notify you on the total charge of € 591 according to the invoice attached we enclosed to this e-mail.
Please note that in this case we will deduct the amount from the deposit, and we will preauthorize the difference waiting for your kind reply.
Please note that the SCDW protection purchased to you at the pick up time doesn't cover the administrationa fee, the extra internal valeting and the fee for the full incident liability (5.8 of T&C)
We reduced the amount of the damages to the bumpers to 200€ as per T&C
Best regards.
Easycarhire Customer Service
W tym punkcie o którym wspominają na końcu jest napisane tak:
Cytuj:
5.8 CLAIMS
WITH COUNTERPARTY: The customer is always liable for any damage to the rented vehicle,
within the limits of his liability for compensation deriving from the signing of the additional
coverages TGW, RCDW, STP, SCDW, SKDTW, TCDTW, TP and CDW, even in the event of a
claim with a counterparty whatever the nature of the passive or active claim. In the event of
a passive claim or with contributory negligence, even as a percentage, or in the event of an
accident caused by negligent driving, a one-off charge of € 300 is applied as a penalty, this
charge as a contractual penalty is always excluded any reductions in liability for damages
purchased over the counter
WITH COUNTERPARTY: The customer is always liable for any damage to the rented vehicle,
within the limits of his liability for compensation deriving from the signing of the additional
coverages TGW, RCDW, STP, SCDW, SKDTW, TCDTW, TP and CDW, even in the event of a
claim with a counterparty whatever the nature of the passive or active claim. In the event of
a passive claim or with contributory negligence, even as a percentage, or in the event of an
accident caused by negligent driving, a one-off charge of € 300 is applied as a penalty, this
charge as a contractual penalty is always excluded any reductions in liability for damages
purchased over the counter
Czyli jeżeli dobrze rozumiem dorzucili nam coś w rodzaju mandatu na wysokość 300 euro za spowodowanie tej stłuczki.
Przesłali 2 faktury właśnie na kwotę tych 300 euro i miało być na 391 a napisane jest 291 a po podliczeniu wychodzi 565,59 - 200 czyli powinno wyjść 365,59 a nie 391 które chciało zjeść z konta. Matematyka się coś nie zgadza i nic z tego nie rozumiem.
Moje pytanie a zarazem prośba czy ktoś miał taką lub podobną sytuację i może poradzić co można w niej zrobić, albo wie gdzie można uzyskać jakieś informacje lub zapytać?
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