Fly4free.pl

Assistant Services. Our Services include also the following Assistant Services:

Less than 24 hours flight change. If the planned departure of Your Flight changes less than 24 hours prior to departure and, consequently, You will have less than 2 hours to change planes on a Connecting Flight, We will either arrange another Flight (other Flights) to Your Destination or refund you the price you paid for all the unused Flights en route to Your Destination, at Our discretion.

More than 24 hours flight change. If the planned departure of Your Flight changes by more than 24 hours prior to departure, We will either arrange another Flight (other Flights) to Your Destination or refund you the price you paid for all the unused Flights en route to Your Destination, at Your discretion.

Flight delay. If you miss a Connecting Flight due to a Flight delay, You must inform Us of such delay as soon as You learn about it, either by telephone, via Contact us form, or via the online chat on Our Website. In such an event, We will offer You an alternate Flight (Flights) to Your Destination entirely at Our expense. If We are unable to buy the offered alternate Flight (Flights) for You online, You can buy the ticket(s) at the airport and We will refund You the price of such ticket(s) under the conditions set forth in Art 4.10.6 below. If We are unable to offer you any alternate Flights, We will refund you the price you paid for all the unused Flights en route to Your Destination under the conditions specified in under the conditions set forth in Art 4.10.6.d below.

Cancellation If You find out about a Flight cancellation directly at the Airport or prior departure and you were not informed by Skypicker in advance, You must inform Us about such cancellation immediately, either by telephone or via the online chat on Our Website. In such an event, We will offer You an alternate Flight (Flights) to Your Destination entirely at Our expense or a refund of the price you paid for all the unused Flights en route to Your Destination, at Your discretion. If You chose an alternate Flight and We are unable to buy the offered alternate Flight (Flights) online, You can buy the ticket(s) at the airport and We will refund You the price of such ticket(s) under the conditions set forth in Art 4.10.6 below.

Cancellation announced by Skypicker in advance. Skypicker informs you about cancellation in advance and offers you solutions to your situation. You are obligated to choose one of the options and reply Skypicker within 48 hours from receiving email from Skypicker.com. We will either arrange another Flight (other Flights) to Your Destination or refund you the price you paid for all the unused Flights en route to Your Destination, at Our discretion. If we will not receive your reply within 48 hours, your claim for Skypicker guarantee is not valid anymore.

Air Ticket Price Refund Conditions. We guarantee to refund You the price of airline tickets to Your Destination that You buy in accordance with Art 4.10.3 and/or Art 4.10.4 above subject to meeting the following conditions:
the purchased flight must be a flight offered to You by Skypicker (via Our Assistant Services);

We must receive your request for refund within 14 days after the date when You were supposed to arrive at Your Destination according to the original Flight schedule;

along with the request for refund, You must submit to Us an unequivocal and intelligible copy of the receipt of payment for the alternate flight and the airline ticket for the alternate flight and at least one of these documents must contain intelligible flight data (especially the date and time of the flight and the place of departure and arrival), price information and the customer’s name;

We will only refund you the price of the airline ticket(s) You purchased for the alternate flight(s) up to the double of the sum You paid for the unused Flights en route to Your Destination, within the economy class.

Assistant Services Guarantee – Exceptions. If, after You enter into the Service Agreement with Us, You make any changes to the schedule of the purchased Flight other than through Us, Our guarantee of the Assistant Services described in this Article 4.10 will automatically expire and You shall have no claim to performance by Us of any of the Assistant Services. This provision does not preclude You from buying alternate flight(s) in accordance with Art 4.10.3 and/or Art 4.10.4 – if You do so in compliance with these Terms & Conditions, Our guarantee of the Assistant Services will remain valid and claimable. Our guarantee of the Assistant Services described in this Article 4.10 does not apply to connecting flights identified by one PNR ID code. Airlines servicing these connecting flights are fully responsible for all possible issues connected with them. In these cases please contact directly airlines servicing these flights. These specific flights are highlighted in booking order and in confirmation email.