Dear Mr Iwanczenko,
We have good news for you: starting immediately, you can redeem your miles again. And you can collect miles again when flying with Etihad Airways or making purchases at topbonus partners on the ground.

Mileage credit with Etihad Airways
You can collect award and status miles on flights operated by Etihad Airways within their worldwide route network. Etihad Airways is currently offering 42 connections from Germany, for instance, and 14 connections from Switzerland – to Abu Dhabi and beyond, to more than 50 destinations. Flights that you have already taken with Etihad Airways in the last few weeks will also be credited. This makes your mileage credit complete. Please click here for the relevant route map and the mileage table.

Mileage credit with partners on the ground
Miles can also be collected again at a number of partners on the ground. At Sixt, Europcar, AVIS, Hertz, HRS, Shoop as well as our hotel and car rental portal, you will benefit again from the familiar mileage credits – and this also in retrospect for all miles these partners had not yet credited in the past few weeks. This makes your mileage credit complete as well. The list of our active miles partners is constantly updated and can be accessed here.

Redeem miles in the new “topbonus pop-up shop”
We are particularly happy to announce that, as of now, you are able again to redeem your miles in the new “topbonus pop-up shop”. Starting from 10,000 award miles, you can redeem them, for example, for SIXT, Secret Escapes and HelloFresh vouchers with the following values:

• 20 € for 10,000 miles
• 50 € for 20,000 miles
• 100 € for 50,000 miles (starting next week)

In addition, we also have a selection of attractive product rewards on offer, which you can swap for your miles plus a cash contribution. Our range of product rewards will be expanded weekly.

The new online reward shop is available for all topbonus members worldwide, with the exception of the US. Product rewards can only be redeemed by members placing their orders in Germany, Austria and Switzerland and with delivery addresses in these countries. The product rewards can only be ordered online.

We are working at full speed to reactivate mileage credit at more partners and expand our range of rewards for you. Stay tuned.

Thank you for your confidence.

Kind regards

The following arrangements will apply in the withdrawal of airberlin and NIKI from oneworld:

airberlin closed its flights for new redemption bookings by members of its and partner airlines’ frequent flyer programmes as it filed for insolvency two months ago. airberlin has confirmed that redemption flights already booked by members of other oneworld airlines’ frequent flyer programmes for travel on airberlin on or before 27 October 2017 remain valid. If you have a redemption flight on airberlin booked for 28 October 2017 or later, or if the airberlin flight for which you hold a redemption booking is not operating, please contact your frequent flyer programme.

airberlin topbonus cardholders have not been able to make redemption bookings for flights on any airlines since it filed for insolvency. Redemption flights made before then remain valid.

Earning frequent flyer rewards and tier status points

Most oneworld member airlines, other than airberlin, have indicated they will honour frequent flyer reward miles/points and tier status points earned for flights on airberlin by their frequent flyer programme members for a period, up to and including 27 October 2017. Refer to your frequent flyer programme for details.

airberlin topbonus cardholders have not been able to earn frequent flyer tier status points or mileage rewards on any airline since its insolvency filing.

Lounge access

Emerald and Sapphire tier members of other oneworld airlines’ frequent flyer programmes may continue to use airberlin lounges, in line with oneworld’s existing arrangements, until the close of business in 27 October 2017. airberlin lounges will not be available as part of the oneworld offering thereafter.

airberlin topbonus Platinum and Gold cardholders will be able to use the lounges of otheroneworld member airlines until the close of business on 27 October 2017, in line with oneworld’s existing arrangements. They will not be able to use these other airlines’ lounges as part of theoneworld offering thereafter.