Our Self-transfer Guarantee self-transfer
To offer you the best possible service when you travel on a Self-transfer, we always include a Self-transfer Guarantee in your deal. This means we will help you find the best possible flight option if you miss a connection because of delay, schedule change or cancellation.
What we offer
To offer you the best possible service when you travel on a Self-transfer, we always include a Self-transfer Guarantee in your deal. The Self-transfer Guarantee applies:

in case any of your flight(s) are rescheduled, delayed or canceled by the respective airline causing you to miss the flight(s) to your destination.
if you miss a connecting flight due to baggage delays, losses, or customs/immigration processes.
According to our Terms and Conditions, the Self-transfer Guarantee does not cover:

force majeure situations such as extreme weather conditions, strikes, etc.
situations within your control, such as traveling with a checked baggage when having booked a Self-transfer trip marked with "no checked bag" or making changes to your Booking without our previous approval.
What is included in our Self-transfer Guarantee
If the Self-transfer Guarantee applies, we will offer you one of the following three options:

a new flight in the same fare class;
a full refund for the unused flight tickets; or
a paid flight back to your departure airport.
We must have your reply before the new flight departs. If you don’t provide your answer, the Self-transfer Guarantee will no longer be valid.