Fly4free.pl

Linie DALMATIAN uruchamiają loty między Warszawą a Zagrzebiem od lipca. Ceny są od niecałych 90€ RT. Bagaż podręczny do 10kg oraz torba na laptopa w cenie

Pięknie, właśnie szukałem biletu powrotnego z Chorwacji (na marginesie stronka chodzi dość ospale i dolicza 10 euro service fee)

A w kwestii bagażu, cytuję info ze strony przewoźnika:

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Hello everyone,

First of all, I want to apologize for writing in English, not in Polish - I am living in Poland, but I am Spanish and do not speak very good Polish yet. But I think it is important for everyone to know. I would appreciate if anyone can translate the message to Polish.

Yesterday, me and some friends bought 3 tickets Zagreb-Warsaw through Dalmatian airlines (http://www.flydalmatian.com). We found this offer in Fly4Free: http://www.fly4free.pl/z-warszawy-do-zagrzebia-od-370-pln-na-wakacje/. First strange thing that happened: we did not receive any confirmation email after buying. We printed the tickets online - though they didn't have the price written, and it didn't look very professional neither. When today we were trying to contact Dalmatian airlines, the webpage was down. The contact number didn't work neither. We tried to reach Warsaw Chopin airport, but they didn't know anything. In Zagreb we got the answer: they don't know anything about this airline neither, but many people had called them and actually tried to travel. But the company doesn't exist.

So we lost the money that we payed for the tickets. As you can imagine, we are really angry. Now the webpage doesn't work, so I don't think that anyone else will fall into the trap. Anyway, Fly4Free should erase the link from their webpage and check the sources better next time. Also, I would like to know if Fly4Free has any kind of responsability policy in these cases.

Thanks for your atention, and spreed the information with anyone that might be interested.

Tłumaczenie

Intentare ayudarte. Como habeis pagado por los billetes? Si usando la tarjeta de credito, posiblemente puedes llamar tu banco y preguntar por chargeback. Frecuentemente en las situaciones como la tuya, MasterCard, Visa y otras companias parecidas protegen sus clientes y ofrecen retorno de fondos cuando falle la linea aerea. Recuerda que fly4free es solamente una pagina que informa de las ocasiones, no tiene ninguna responsabilidad por los problemas de companias externos. Aqui puedes leer (en polaco) sobre la situacion con Dalmatian: http://www.pasazer.com/in-16693-dalmati ... artuje.php

W skrócie, zasugerowałem koledze kontakt z bankiem z pytaniem o chargeback.

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Dear Guillem,

thank you for information. We are deeply sorry for the situation. Fly4free is information exchange platform, and as so we are not responsible for any bookings made on external websites. Of course we will try our best in providing the most accurate information, and hope that kind of mistake will not happen ever again.

As @J29 has written - if you paid for tickets using credit / debit card you should call your card provider and ask for procedure called "chargeback" - it takes time but your money should not be lost.

Best,
Jakub

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