Fly4free.pl

Ja mam takie pytania jak wyglada udowadnianie przewoznikowi ze w bagzu byly wartosciowe rzeczy?

Czesc!

Linia AirBerlin zagubiła moj bagaż rejestrowany w podróży do nowego jorku.
Bagaż został zwrócony po ok. 58-60 godzinach od momentu gdy wchodzilem na poklad samolotu. Przywióżł go jakiś facet zdelezelowanym samochodem. Okazalo sie ze bagaż pofrunął do Zjednoczonych Emiratów Arabskich. W bagażu były wszystkie cieple ubrania, a ja przyjechalem w 20 stopniowy mróz tylko w lekkiej kurtce, jeansach i adidasach.

Bagaż miałem ubezpieczony w Axie. Dodatkowo ktos grzebał w walizce, wszystko zostało wywrócone do góry nogami, zaginał mi odtwarzacz mp3 (na szczescie aparat nie)...

Pytanie w jaki sposób udowodnie, ze mialem odtwarzacz w bagazu i on mi zaginal (mam na niego rachunek zakupu ze sklepu z 3 lat temu).
Jestem tak wsciekly na tą linie, że chce jeszcze na wniosku dodać, że zaginąły mi słuchawki. W zwiazku z tym, czy linia przechowuje skany bagażów i może w ramach rozpatrzania reklamacji odtwarzać ich zawartość ?

I czy warto złożyć reklamacje do ubezpieczyciela i przewoznika czy to nie ma sensu ?

Dziekuje!

Pozdrawiam,
Karol

Thank you for your online feedback dated 21 February 2015 and for your e-mail dated 03 March 2015. We are grateful for your patience while awaiting our reply. Since we are currently experiencing an unusually high volume of enquiries, we were not able to respond to your feedback within the time frame that you would expect from us.

It was with great regret that we learned of the disruption to your flight LH 505 Sao Paolo - Munich on 20 January 2015. As you may be aware, this flight was delayed due to the check-in system issues in Sao Paolo airport.

According to our records flight LH 505 had a departure delay of 1:34h as a result of an issue with check-in system in Sao Paolo. Regrettably, Lufthansa has very little influence over these procedures and even with the best of intentions; such unexpected problems can never be completely eliminated in exceptional cases. However, you can rest assured that we are doing everything in our power to make sure that these isolated incidents are kept to a minimum.

In the event of a flight irregularity, our main aim is to get our passengers to their final destination as quickly as possible. We trust you will appreciate that our ability to resolve these situations is subject to availability on alternative flights and that such bookings are made in good faith. We understand from your records that you were re-booked onto flight LH 1612 Munich – Warsaw on 21 January 2015.

We sincerely regret that you felt too warm at the beginning of your flight Sao Paolo - Munich. Unfortunately, due to technical reasons, the temperature on board can only be regulated once cruising altitude is reached. As much as our crew tries to fulfill the temperature requests of all our passengers, the only way to ventilate the area surrounding your seat before take-off is to open the fresh air vent above your seat.

We would like to express our regret at your disappointment with the fact that only one lavatory was available for business class passengers. We can certainly appreciate how frustrating this must be for you as a regular customer. Please allow us to offer our apologies that you were therefore unable to enjoy the comfort you naturally expect from Lufthansa as a Business Class passenger as a result of this inconvenience.

We were very sorry to read that your clothing was damaged during your flight on 20 January 2015. Please accept our sincere apologies for any inconvenience caused. To allow us to finalize your claim, please forward us the relevant dry cleaning receipts. If dry cleaning was not possible, please forward us any receipts you may have retained for the purchase of the items. Please also include your bank details to facilitate payment.

We are very disappointed to hear about the situation in Munich airport concerning the meal voucher which you have brought to our attention. We therefore regret your experience very much. We have informed the head of Lufthansa station in Munich of what has occurred in order to prevent similar situations from occurring in the future.

Whilst we sincerely regret any disruption to your travel plans, we must respectfully advise you that in accordance with our Contract of Carriage, we transported you to your final destination. In addition, there is no stipulation in EC Regulation 261/2004 that airlines should pay compensation for flight delays caused by circumstances outside their control.

Thank you for your patience and understanding. It is very import_ant to us to be able to look upon you as our valued customer; it is for this reason that we have taken the liberty of sending you 7500 compensation miles that will be added to your Miles&More card.

We should like to offer our sincere regrets for this unfortunate experience and we hope that we may continue to rely on your support of our services in the future.


Yours sincerely,

Imię Nazwisko