No nie... Zrobiłam tak jak mi powiedziano, zaznaczyłam odwołany lot i dostałam dzisiaj wiadomość.
Following your recent correspondence with us regarding booking confirmation number HIZWVD.
Ryanair tickets are fully flexible, however as stated in our fare rules, all tickets are non refundable.
As per our General Terms and Conditions of Carriage which are agreed to at the time of ticket purchase, passengers can change flights dates, times and routes by paying a change fee along with any fare difference applicable (subject to seat availability). These changes can made up to 4 hours prior to the scheduled flight departure time of your outbound journey online at www.ryanair.com
or via a Ryanair reservation centre (subject to centre opening hours).
A passenger name can be changed online at the rate of £110/€110 or via the airport or reservation centre at the rate of £160/€160. Name changes can be made up to 4 hours prior to the scheduled flight departure time either online (unless you have already checked in online*)or via a reservation centre (subject to opening hours). Any name change made to a flight reservation must be for that individual passenger's complete flight itinerary.
*Passengers who have checked in online but now wish to change a flight date, route or passenger name must contact a reservation centre up to the day prior to flight departure(subject to opening hours) to have the required flight(s) unchecked,subject to the payment of an uncheck fee of €15/£15 per flight/per person. Once the flight(s) have been unchecked the reservation can be changed via Manage My Booking. Name changes are not possible if any flight sector in the booking has been flown. This service is not available at the airport.
Whilst we sympathise with your circumstances, we regret we are unable process a refund or issue you with a credit for your booked flights.
However, we would recommend that you contact your Travel Insurance Company regarding any possible claim.
Czy dobrze mi się wydaje, że dostałam tego maila, bo dzisiaj miał być mój lot i nie poleciałam a to nie jest właściwa odpowiedź na mój wniosek o zwrot kosztów?